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Italy’s competition watchdog said Wednesday it was opening an inquiry into Spanish airline Vueling for a lack of transparency in the way it charges customers for hand luggage.
The low-cost carrier “does not provide clear information on the fact that the price of additional hand luggage varies” depending if it is bought through the company’s website or via the Vueling app, the AGCM said in a statement.
In addition, it said that Vueling used information on the type of device used to purchase the luggage to build a customer profile, which affects the price.
Founded in 2004, Vueling is part of International Airlines Group (IAG), which also owns British Airways and Iberia.
Last month, the watchdog also opened a probe into Ryanair for allegedly abusing its dominant market position in Italy.